The safeguarding of young people is of paramount importance to us, and we are entirely confident that PSI’s policies and systems uphold this fundamental principle. The proctoring service is one that records and reviews videos for potential issues of malpractice. There is no live monitoring, nor does a proctor have access to the candidate’s computer. PSI proctors will review the videos for behaviour that could call into question the security of the exam, and provide a report to ABRSM for further investigation. Access to the videos is tightly controlled, restricted to the corporate VPN, and monitored. All proctors are subject to background checks that are commensurate with our own safeguarding policy, including criminal record checks.
Please see our remote proctoring guidance here which tells you more about it.
ABRSM is the data controller for the purposes of the Data Protection Act 2018, which means that we remain directly responsible to you for all the personal information you share with us in order to do the exam. PSI is our supplier, and the data processor, and is bound contractually to meet not only the requirements of European data protection law, but also ABRSM’s service levels. PSI’s security infrastructure is maintained to the highest international security standards, including holding ISO27001 industry standard accreditation for information security management and GDPR compliance.
In order to take the exam, candidates will download a secure browser and go through an ID authentication process. The whole session is recorded through the RPNow product via recording of both webcam and desktop and the videos are encrypted and stored on servers in the US. The videos are streamed one by one by a certified proctor who reviews the recording to flag and report any potential violations that could compromise the integrity of the exam.
The test data collected by the ATLAS Cloud software is held on EU servers.
This blog piece may be helpful for those with concerns about security and proctoring.
You can find more information on PSI’s privacy standards here and more information about ABRSM and data protection here.
We have produced step by step guidance and video demos, which take you through the exam process.
Online Music Theory practice questions will be available and candidates who have booked an exam will be provided a link to download the browser software, RP Now, enabling them to try out the whole test experience, including the remote ID check and proctoring of the exam.
For anyone who is not registered for the exam several Grade 5 example questions in the online format are also available. These show the different question types included in the new exam.
We know exams can be daunting, and we certainly don’t want to add to candidates’ anxiety. Due to the uncertainty around gathering in public venues, we have prioritised moving exams onto this online platform so that we can offer exams more safely and reliably.
The exam will be recorded via the candidates’ webcam and watched at a later time by a proctor (the exam invigilator). No candidates will be watched live. Recording in this way allows us to maintain the integrity of the exam as we can identify those few people who are not following the exam regulations. This ensures the exams are fair to all, and candidates achieve the results they deserve.
Access to the videos is tightly controlled, restricted to the corporate VPN of our exam supplier, and monitored. All proctors are subject to background checks that are commensurate with our own safeguarding policy, including criminal record checks. The exam recording is securely stored and will be deleted after 60 days. The Responsible Adult (for candidates under 18) can be present for the duration of the exam if desired.
You can do a system check now by going to https://systemcheck.rpexams.com. We recommend using Chrome as your browser for this. This check must be done prior to exam day in order to reduce interference with the live exam.
No. The RP Now proctoring software will prompt you in advance of starting the exam to close these. This is integral to ensuring security of exams. This is a temporary measure while the RP Now proctoring software is running.
Yes. PSI have undertaken their standard tests to ensure the system can handle the expected volume of candidates. PSI and ABRSM have also carried out joint testing.